Fast, Free Global Delivery for Orders Over $50


Here are few of the frequently asked questions by our customers.

Feel free to add any feedback you like, this way we can provide you with the best customer service experience possible.

Please contact us at for any concerns.

  • Q. Where do you ship from?
  •  A. We ship from our partnered factories located in the USA, Canada, Asia and Europe. So, please expect your items to arrive separately (if you have ordered more than one item) as different factories specialize in different areas of manufacture.


  • Q. How long will it take for my items to arrive?
  • A. It will usually take between 2-20 days for all orders to arrive.


  • Q. How long will it take to receive a tracking number?
  • A. It will usually take between 2-5 business days.


  • Q. Where can I place an order from?
  • A. You can order from any country, we ship Worldwide.


  • Q. Is shipping really FREE?
  • A. Yes shipping is free on all USA orders above $75, as stated in the home page. For other countries, shipping is calculated during checkout.


  • Q. Which currency will I be charged in?
  • A. We process all orders in USD. While the content of the checkout cart is displayed in several currencies, you will be checking out using USD at the most current exchange rate.


  • Q. Will I receive a confirmation number when I place my order?
  • A. Yes. All customers will receive a confirmation order number after placing their orders. Please contact us if you don't receive one within 24 hours. Once you get your shipping confirmation, you can track your orders from the Order tracking section of our homepage.


  • Q. Who can I contact if I have a problem with my order?
  • A. All enquiries should be forwarded to or .


  • Q. How can I pay?
  • A. We accept all major credit cards - VISA, Mastercard, AMEX, Applepay and PAYPAL.


  • Q. Is the checkout on this site safe and secure?
  • A. Yes. You can be absolutely sure that all purchases here are safe and secure.


  • Q. If I enter my email address will you sell my information?
  • A. No. We do not sell anyones personal details. Emails are strictly for follow ups, promotions and newsletters pertaining to Exceen Stores


  • Q. Will I have to pay customs?
  • A. It all depends on the specific country you are placing your orders from. Custom requirements and excise duties varies by country, so please verify this from the government requirement where you are located.